...for complaints from students or their parents
All complaints must first be made to the following people in the following order:
- To the school principal or centre director when the complaint concerns a
decision made by the staff of a school or centre, or to the director of the
service from which the decision initially emanated;
- To the director of the service concerned by the decision, if applicable;
- To the General Directorate.
If the complainant is dissatisfied with the outcome of the complaint, he must
address a written complaint to the Secretary General.
For the full complaint process, please see By-Law 14 below.