Student Ombudsman

...for complaints from students or their parents

 

All complaints must first be made to the following people in the following order:

  1. To the school principal or centre director when the complaint concerns a
    decision made by the staff of a school or centre, or to the director of the
    service from which the decision initially emanated;
  2. To the director of the service concerned by the decision, if applicable;
  3. To the General Directorate.

If the complainant is dissatisfied with the outcome of the complaint, he must
address a written complaint to the Secretary General.
For the full complaint process, please see By-Law 14 below.

 

Student Ombudsman

 

Photo C Beaudry format webMe Christian Beaudry

1-855-350-3162

 

studentombudsman@etsb.qc.ca

 

B014 ByLaw 14 Procedure for the examination of complaints

P023-1 Reconsideration of a Decision (Appeal)

P023-2 Reconsideration of a Decision form