Student Ombudsman

...for complaints from students or their parents


All complaints must first be made to the following people in the following order:

  1. To the school principal or centre director when the complaint concerns a decision made by the staff of a school or centre, or to the director of the service from which the decision initially emanated;
  2. To the director of the service concerned by the decision, if applicable;
  3. To the General Directorate.

If the complainant is dissatisfied with the outcome of the complaint, he must address a written complaint to the Secretary General.
For the full complaint process, please see By-Law 14 below.


Student Ombudsman


Photo C Beaudry format webMe Christian Beaudry

1 (855) 350-3162



B014 ByLaw 14 Procedure for the examination of complaints

P023-1 Reconsideration of a Decision (Appeal)

P023-2 Reconsideration of a Decision form